Privacy Policy
Effective Date: Feb 20/26
Last Updated: Feb 20/26
Introduction
This Privacy Policy explains how Shelley Ugyan at Mindsight Therapy collects, uses, and protects personal information through this website and in connection with counselling services, workshops, and intensives.
We are located in British Columbia, Canada and operate in accordance with:
Personal Information Protection Act (PIPA)
Personal Information Protection and Electronic Documents Act (PIPEDA)
We are committed to protecting your privacy and maintaining the confidentiality of your personal information.
What Personal Information We Collect
A. Website Visitors
When you visit this website, we may collect:
IP address
Browser type and device information
Pages visited and time spent on the site
General geographic location (via analytics tools)
This information is collected through cookies and analytics services.
B. Contact or Inquiry Information
If you contact us through the website, we may collect:
Name
Email address
Phone number
Information you voluntarily provide in your message
C. Clients (Therapy, Workshops, Intensives)
If you book services with us, we may collect:
Contact information (name, address, phone, email)
Date of birth
Emergency contact information
Health history and clinical information
Session notes and assessments
Payment information (processed securely via third-party provider)
How We Collect Information
We collect personal information:
Through this website (contact forms)
Through our secure practice management system, Jane App
Through online booking and intake forms
Through Google Analytics and Google Ads tracking tools
Directly from you during sessions or consultations
We only collect information that is reasonably necessary to provide services.
Use of Google and Meta Ads & Analytics
We use Google and Meta Ads and related tracking technologies to:
Understand website traffic
Measure advertising effectiveness
Improve visibility of our services
Google may use cookies to serve ads based on your prior visits to this website. You can adjust your ad settings through your Google account.
We do not receive identifying personal health information from any Ads.
How We Use Your Information
We use personal information to:
Respond to inquiries
Provide counselling services
Facilitate workshops and intensives
Maintain clinical records as required by law
Process payments
Comply with regulatory and legal obligations
We do not sell, rent, or trade your personal information.
Storage & Security
Client records are stored securely through Jane App, which uses encrypted servers and industry-standard safeguards.
We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, and unauthorized access.
However, no method of transmission over the internet is completely secure. While we take appropriate precautions, we cannot guarantee absolute security.
Workshops & Intensives
For workshops and intensives:
Registration information is collected for administrative purposes
Limited information may be shared with co-facilitators (if applicable)
Participants are responsible for maintaining confidentiality of other attendees
Workshops are educational in nature and do not create a therapeutic relationship unless otherwise stated in a signed agreement.
Digital Products & Online Educational Content
From time to time, we may offer digital products or online educational materials, including courses, recorded workshops, downloadable resources, or other learning materials.
When you purchase or register for a digital product, we may collect:
Name
Email address
Billing information
Purchase history
Technical access data (e.g., login activity)
Payment processing is handled securely by a third-party provider. We do not store full credit card information on our servers.
Access to digital products may be provided through a third-party platform. In such cases, your information may be stored on secure servers located outside of British Columbia or Canada. We take reasonable steps to ensure third-party providers meet appropriate privacy and security standards.
Digital products are educational in nature and do not create a therapeutic relationship unless explicitly stated in a written agreement.
We do not share your personal information with other participants in online programs, except where necessary for program functionality (e.g., discussion forums, group sessions).
If a digital product includes live group components, participants are responsible for maintaining the confidentiality of others.
We reserve the right to update digital platforms and service providers as our offerings evolve, while maintaining reasonable privacy safeguards.
Cross-Border Data Storage
Some of the third-party service providers we use — including practice management systems, payment processors, website hosting providers, analytics tools, and digital learning platforms — may store or process personal information outside of British Columbia or Canada.
This means your personal information may be transferred to and stored in jurisdictions that have different privacy laws than those in Canada.
When personal information is stored or processed outside of Canada, it may be subject to the laws of the jurisdiction in which it is held, and may be accessible to courts, law enforcement, or national security authorities in that jurisdiction.
We take reasonable steps to ensure that third-party providers maintain appropriate privacy and security safeguards consistent with Canadian privacy standards.
By using this website or engaging in services, you consent to the transfer and storage of your personal information in accordance with this Privacy Policy.
Confidentiality & Legal Limits
As a regulated health professional in British Columbia and Alberta, your personal health information is confidential, subject to the following legal exceptions:
Risk of harm to yourself or others
Suspected abuse or neglect of a child
Court order or subpoena
Other situations required by law
These limits are explained in detail in your informed consent documentation.
Retention of Records
Clinical records are retained in accordance with regulatory requirements in British Columbia and Alberta.
When no longer required, records are securely destroyed.
Your Rights
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Withdraw consent (subject to legal limitations)
File a complaint regarding privacy practices
To make a request, please contact:
Shelley Ugyan
Mindsight Therapy
604-780-8839
Cookies
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Updates to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on this website with the updated date.